
FAQs 2
Shipping
1.1 Where do you ship to?
We currently ship to [list countries/regions]. If your location isn’t listed, please contact us at [support email] for assistance.
1.2 How much does shipping cost?
Shipping costs depend on the destination and the weight of your order. Shipping fees will be calculated and displayed at checkout. Currently, we provide free freight service wherever logistics goes.
1.3 How long does shipping take?
7–60 business days, It depends on logistics speed and where you are. However, please do not worry, we are cooperating with logistics companies with faster delivery, better service and better reputation.
1.4 How can I track my order?
Once your order is shipped, we’ll email you a tracking number. You can use this number to track your package on the courier’s website.
Payments
2.1 What payment methods do you accept?
We accept the following payment methods:
Credit/Debit Cards (Visa, Mastercard, American Express)
PayPal, TT, etc.
2.2 Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to ensure your information is protected.
2.3 Can I use multiple payment methods for one order?
Currently, we do not support splitting payments between multiple methods.
Returns
3.1 What is your return policy?
We accept returns within 7 days of purchase for items that are unused, unworn, and in their original packaging. Please note that “Once the goods are sold, they cannot be returned for more than 7 days.”].
3.2 How do I initiate a return?
To start a return, please email us at [[email protected]] with your order number and the reason for the return. We’ll provide you with instructions and a return shipping label if applicable.
3.3 Who covers the return shipping cost?
If the return is due to a defect or error on our part, we’ll cover the return shipping costs.
For other returns, customers are responsible for return shipping fees.
3.4 Can I exchange an item?
Yes, we offer exchanges for different sizes or colors before shpping, we will refuse exchanges after shipping, we have 24 hours from order to ship.
Contact us
If the above FAQ cannot find the answer you want, please contact us and we will get back to you as soon as possible.